Covid-19

We will now offer existing patients the opportunity to access Urgent Triage and Urgent Care face to face appointments. These face to face appointments will require telephone triage with a Dental Practitioner​.

Please be aware that our service will be dramatically reduced to ensure that we can safely adhere to social distancing ​guidance and to ensure that we can effectively decontaminate our clinics to HTM105 standards.

New processes to be aware of:

• We will now take payments over the telephone via contactless card payments before your appointments.
• We will ask you to wait in your car before your appointment; you will be called to attend the practice on your mobile phone when the waiting area is safe for you to attend
• You will be asked to attend the practice alone, unless you are chaperoning a child (or vulnerable adult). You will also not be able to bring in shopping bags or other personal items
• You will be asked by a member of the dental team to sanitise your hands at a station upon arrival and your temperature will be taken ​using a digital thermometer (distanced)
• Our dental staff may need to use a higher level of Personal Protective equipment to carry out your treatment. Please don’t let this alarm you, this is protect you and our staff.
• Once your treatment is complete, you will be asked to leave the building via a different exit. This will allow our dental team to effectively clean the waiting areas ready for the arrival of the next patient.

Please note: City Health Dental Services are unable to offer routine dental care at this time.